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What our customers are saying...

"My company has been using SGS Forensic laboratories as our asbestos and lead laboratory for over 25 years. Their quality work, and turnaround times (especially on emergency projects) are unmatched. However, their willingness and ability to assist you in situations where results come back with results you were not expecting, is what really sets them apart from any other lab."

-- Michael C. Sharp, President & CEO, HMS, Inc.

 
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Customer Survey

Thank you for taking the time to complete our customer satisfaction survey. So that we may better serve you and your company, we want to hear from you about your SGSFL experience. This survey should only take a few minutes to complete.
 

Customer Information

Fields marked with an asterisk ( * ) are required.
 
* Name:
Title:
Company:
Street Address:
 
City, State, Zip:
Country:
Phone Number:   
(000-000-0000)
* E-mail Address:
 
 

Survey Questions

Please answer each question as completely as possible.
Thank you.
 
1. How would you rate SGS Forensic Laboratories?
(5 = Excellent, 1 = Poor)
 
  5 4 3 2 1 N/A
Quality of Work
 
Turnaround Time
 
Cost / Value
 
Capabilities / Scope of Service
 
Ease To Work With
 
Technical Competency
 
Customer Service
 
Invoicing / Paperwork
 
Meeting Industry Standards
 
Meeting Promised Deadlines
 
Reputation Among Other Labs
 
Leadership in Field
 
Overall Experience
 
Follow Up
 
 
2. Are there services you need that we are not currently providing?
 
Yes
No
 
If yes, please explain:
 
 
3. If there were any problems or issues, did we correct them promptly to your satisfaction?
 
Yes
No
 
If no, we did not, please explain:
 
 
4. What percentage of your business do we have now?
 
100%
75%
50%
25%
Other (please specify): %
 
 
5. If less than 100%, what would it take to earn additional business from your company?
 
 
 
6. Would you recommend us to a colleague or another company?
 
Without Hesitation
Most Likely
Maybe
Most Likely Not
No
 
 
7. Do you use other labs for the same services that we provide?
 
Yes
No
 
If yes, please explain:
 
 
8. How satisfied are you with SGS Forensic Laboratories' hours of operation?
 
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
 
If not very satisfied, how could we improve our hours?
 
 
9. Do you know that we provide the following services?
 
  Yes No
Asbestos
 
Metals Analysis (Lead & 30+ other metals)
 
Hexavalent Chromium
 
Mold
 
Drinking Water Microbiology
 
Food Microbiology
 
Bacteriology
 
PCR (Polymerase Chain Reaction)
 
Legionella
 
Endotoxin
 
Unknown Particulate Characterization (Particle ID)
 
Soot/Opaques Analysis
 
Simulation Studies
 
 
10. Did you know that we provide same day lead wipe clearances in the Southern California area?
 
Yes
No, but I would like to learn more
No
 
 
 
11. Did you know that we provide lead waste characterization in the Southern California area?
 
Yes
No, but I would like to learn more
No
 
 
 
12. If you are currently our client, is your account paperless? (Everything sent electronically via email)
 
Yes
No, but I would like to learn more
No
 
 
 
13. Other Comments?